One of the inevitabilities of a complicated format like DVD is the occasional freaky disc making it to stores. Such is the case with the Universal Studios Home Entertainment and the recent release of the taut thriller Spy Game. Many viewers were disappointed to learn that the subtitles were acting very strange on their players, particularly Sony and Toshiba models.

Universal has admitted their error and has agreed to replace any defective discs with a new fixed version. If you need to replace your disc, send the disc without the case to:

Spy Game DVD Return

PO Box 224468

Dallas, TX 75260